From opening your account to making withdrawals — we're here for you every step of the way. Find your topic below.
Create a New Account
How to Make a Deposit
Withdrawal Process
Talk to Us Directly
Choose a category based on your issue
Help with registration, login, password changes, and profile updates.
Everything you need to know about depositing and withdrawing via bKash, Nagad, Rocket, and card.
How to claim and use welcome bonuses, cashback, free spins, and referral offers.
Any questions about slots, Live Casino, Sports Betting, and fishing games.
Tips on enabling 2FA, handling suspicious logins, and keeping your account secure.
Get quick help when the site won't load, a game gets stuck, or you're having trouble on mobile.
Follow the steps — the whole process takes just 2 minutes
Log in with your registered mobile number and password. If you're new, complete your registration first.
Click the "Deposit" button in the top-right corner of your dashboard. Select bKash as your payment method.
Enter the amount you'd like to deposit. The minimum deposit is ৳500. Check available bonus offers for specific deposit amounts.
Send Money to the 99bt bKash number shown on screen. Copy and save the transaction ID.
Submit the transaction ID and your bKash number in the 99bt form. Your balance will be credited within 1–5 minutes.
Always use your own bKash number when making a deposit. Payments made from someone else's number may cause verification issues.
A simple way to move your winnings to your mobile wallet
Click "Withdraw" from your dashboard. Select your preferred mobile wallet as the payment method.
Enter the amount you'd like to withdraw and your registered mobile wallet number. The number must match the one on your account.
Once everything looks correct, hit Submit. You'll receive a confirmation SMS or email.
Funds typically arrive in your wallet within 15–30 minutes. Verified accounts tend to process even faster.
Before withdrawing, make sure your account is fully verified (KYC). Unverified accounts may experience delays on larger withdrawals.
When something goes wrong on an online gaming platform, the support experience is usually what frustrates people most — slow responses, having to communicate in English, or getting robotic replies. 99bt takes this seriously. Support is available in Bengali, Live Chat typically connects you with a real person within three minutes, and the team stays with you until your issue is resolved.
Most people in Bangladesh browse on mobile, so the 99bt Help Center is built with that in mind. On a small screen, you can easily read through the content, select your issue type, and jump straight into live chat — no hassle at all.
Many people see KYC as a hassle, but it's actually there to protect you. If someone gets hold of your password and tries to withdraw from your account, verification makes that significantly harder — because they'd need to match your identity too.
Verification at 99bt is straightforward. Simply upload a photo of your National ID or passport along with a selfie. Verification is usually completed within 24 hours. Once verified, you'll have full access to all features, including withdrawals.
On the login page, click the "Forgot Password?" link. Enter your registered mobile number. You'll receive an OTP — use it to set a new password. The entire process takes under two minutes.
When creating a new password, keep a few things in mind — it should be at least eight characters long, and mixing in numbers and uppercase letters makes it stronger. Avoid using your date of birth or phone number as a password, as these are easy to guess.
Promotional bonuses can occasionally take a little time to appear in your account. At 99bt, bonuses are typically credited right after a deposit. If yours hasn't shown up, check whether a promo code was required, whether the bonus terms have been met, and whether the offer is still active.
If the issue isn't resolved, contact us via live chat and provide the transaction ID for your deposit. The support team will verify the details and get it sorted quickly.
Games can sometimes be interrupted by a dropped internet connection or a browser crash. 99bt's system is built to handle this. Refreshing the game will usually resume it from where you left off. If you think a bet or win wasn't recorded correctly, contact support within 24 hours — they can check the game logs and resolve the issue.
99bt believes that enjoying entertainment means staying in control. That's why the platform offers tools like deposit limits, session time controls, and cool-off periods. If you feel gaming is affecting your daily life, you can apply for self-exclusion through the Help Center.
Answers to the most frequently asked questions, all in one place
Still need help? Our team is available around the clock.
For the fastest resolution, use live chat. You can chat in Bangla and typically get a response within 3 minutes.
ActiveFor detailed issues or if you'd like to send screenshots, reach out by email. You'll receive a thorough reply within 24 hours.
support@99bt.clickAnswers to common questions are already available. In many cases, you'll find a solution before even needing to contact support.
View FAQs